Delete your account

Open Settings from the Menu tab. At the end of the Account block press Delete account. The screen first says what happens to this account: what is erased, what your school keeps, and anything that has to be finished first. Enter your current PIN and confirm. You are signed out of every phone and browser at once.

Sign in at temari.et, open Settings, the Account tab, and press Delete account in the last card. The steps are the same as in the app.

Ask from the phone number on the account, so we know it is you: call 0976 524 241 or 0988 155 377 on a working day, or email support@temari.et as the owner of that phone number. Tell us the phone number the account signs in with. We close the account the same way and confirm by SMS.

Everything that belongs to you alone: your Temari AI chats, flashcards, study progress, saved items, notifications, your picture, your email and your sign-in details. Thirty days after you confirm, the erasure runs. Signing in again before then keeps the account, and the app tells you so.

A school keeps the records it is responsible for: the student file with enrollments, marks, attendance, report cards and payments, a guardian's name and phone as the contact for a child, and an employee's HR file. Those records belong to the school, so ask that school to correct or remove them.

Temari.et keeps payment records for at least five years after the tax filing they belong to, and longer while a legal case needs them. Ethiopian tax law requires this (Federal Tax Administration Proclamation No. 983/2016, Article 17). That covers what you paid Temari.et, what Temari.et paid you, and a tutor's contracts and wallet.

Messages, tutoring offers and proposals you sent stay with the people who received them, and reviews you wrote stay on the tutor's profile. If a school holds you on its records, as a student, a guardian or an employee, your name still shows on what you sent and wrote. If no school does, your name no longer shows beside it.

Every SMS, email, Telegram message and push notification Temari.et sends leaves a delivery record: where it went and what it said. Temari.et deletes that record 30 days after sending, or after 180 days if sending failed, so a fault can still be traced. Notifications other people received about you inside the app are deleted once they are 90 days old if they were read, and once they are 180 days old if they were not.

Some records have no set end date. The log of who did what notes important actions, when they happened and the internet address they came from. Temari.et uses it to check a disputed change and to trace fraud. Reports made about a message, a tutor profile or a job post also stay, so a safety decision can be checked later. So does a count of the questions you asked Temari AI each day and what they cost Temari.et, though the chats themselves are erased.

If you had a tutor profile, your Fayda number is deleted. Temari.et keeps a code made from it, with no end date, and uses it only to stop the same number opening a second tutor profile.

Money still in a tutor wallet must be withdrawn first, and a tutoring contract that is still running must be finished or ended. A Temari.et team member can close their account once the people desk has removed their Temari.et role.